Modellhaus

About Us This web site is owned and operated by Modellhaus who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Modellhaus
69, Newtons Lane Winterley Sandbach Cheshire CW11 4TP United Kingdom
Phone: 01270588921
Fax:
Email: modellhaus [at] hotmail [dot] com

Company number: <Put company number here>

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Our Terms and Conditions

General Information

Standard price is for UK mainland only. Any other area we will get the best price for postage depending on the item size and speed of delivery required.
In the case of new items we may not have known the price at the time of going on the web and this is shown by TBA (To Be Advised). It is not possible to order items indicated this way from the web site. We have tried wherever possible to show measurements in both metric and imperial (and on some occasion these have been rounded up or down for convenience, as such please read all measurements as approximate). Although every effort has been made to ensure that the information on this site is correct we cannot guarantee their are no inaccuracies. We will endeavour to correct anything brought to our attention.
Should an item be inadvertently misdescribed then the consumer will be entitled to a full refund (including postage costs) on the return of the goods.

Occasionally where an illustration of the model is not available we have
used a photograph of the full-sized aircraft etc. We hope you enjoy what you see and find the contents of our web site useful. All prices are shown in pounds sterling and include UK VAT.

Payments can be made by Credit or Debit cards - please fill in details on the ordering page. For countries outside the E.C. Value Added Tax (VAT) is deductible on all items except books and magazines. When we receive your order we will automatically remove the VAT if it is not applicable to your country of origin.

Ordering
Although we retain a very comprehensive stock we can not guarantee that every item shown and listed is always ex stock due to varying demand and supply. This does in particular apply to imported items where the lines of supply are sometimes extended. If a low cost item is not immediately available, and we have a similar product, we will send a near substitute unless requested not to.

Carriage costs in the UK

Very Small Packets £5.00
Small/Medium Packets £5.00 upwards Depending on size/weight and value Recorded or Special delivery
Larger items/or over 1KG upto the value of £500 will cost from £7.50 upwards depanding on weight
Please note that small items of a high value will be charged Special delivery charges depending on Insurance value.

Courier Service
UK Mainland (not Scottish Highlands & Islands, Northern island, Isle of Man & Isles of Scilly)
From £8 to £30 depending on size and value

Next working day service
This can be provided at additional cost. Please phone for details. This must be done before 11am on the day of ordering. Please Saturday delivery will cost extra.

Saturday Delivery - UK Mainland ONLY at extra cost.

Small items up to 2KG £9.50
Larger or heavier items over 2KG £22.00

2 Day service
Scottish Highlands & Islands, from £11.00
Northern island, Isle of Man & Isles of Scilly from £13.50.

Other services such as Overseas orders charged at cost.

See below for approximate charges for European overseas carriage:

These rights are in addition to those relating to faulty or misdescribed goods.

Cancelling (Orders within the UK only)
You have the right to cancel within 7 working days after the day you take receipt of goods. You must notify us within this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own cost within 30 days. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. If the returned item is in a condition which does not enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost. We recommend that goods are returned by recorded or insured delivery. despatch department we can arrange We will subtract the return cost from your refund. No refund will be provided for lost goods being returned to us, as this is the responsibility of the sender.

We cannot cancel your purchase when:
• The goods were a special order to your specification.

These rights are in addition to those relating to faulty or misdescribed goods.

Carriage costs overseas
Carriage of orders sent overseas will be charged at cost depending on the item being sent and the country the item is being sent to. Sent by DHL or Parcel 2 go - within certain parts of Europe. All small packets are sent International letter post. Any other type will be quoted at cost.

Approximate European carriage costs:-
From 1.5 kilos to 25 kilos parcels

Channel Islands From £9.00
Irish Replublic From £14.50
Belgium, Luxembourg, Netherlands, France, Germany, Monaco, Corsica From £16.50
Denmark - Spain, Azores, Portugal, Balearic Islands, Austria, Italy, Madeira, Sardinia, Sweden, Sicily From £18.50
Finland, San Marino, Gibralter, Vatican From £22.50
Norway, Liechtenstein, Hungary, Switzerland From £29.00
Greece From £26.50
Malta From £31.00
Czech Replublic, Poland From £33.00
Turkey From £35.00
Slovakia From £39.00

Despatch
All orders are carefully packed , but in the rare event if you have reason to believe that damage may have occurred in transit. We must be notified as soon as practicable after the damage is discovered. If the damage is obvious on receipt of the package please mark the carriers docket as damaged and try to retain the packing material as on occasion the carriers will wish to see this.

< Insert information on your Shipping and Handling here >

Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01270588921 (International +44 01270588921) or fax us on or write to us at 69, Newtons Lane Winterley Sandbach Cheshire CW11 4TP United Kingdom

Privacy Policy Modellhaus do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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